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Solent Thrashers - Store FAQ's

Oops, I've made a mistake - what should I do?

 

Yes if your order is not yet confirmed you must contact us as quickly as you can. If your order is received, please email us and we will see how we can help you, but a charge may apply.

If your order have been confirmed, we cannot make a change.

What is your Returns Policy?

We make all the items of clothing especially for you. As they are customised for you, we cannot accept them for return unless they are faulty. If warranted, refunds will be made against the original form of tender. 

My Discount Code or Voucher is not working?

When using a promotional Discount Code or Voucher on our website, here are some important tips.

  1. You can only use one voucher per order

  2. The vouchers are invalidated the first time they are entered, so please only enter them when you are ready to check out. 

If you found this article because you have already entered your voucher code more than once, simply contact us for a replacement by submitting a ticket.

My item is faulty, how do I return it?

  1. Email info@solentthrashers.co.uk with your request including reference number and reason for return

  2. ​We will review your request within 48 working hours

  3. Package the merchandise to prevent damage, enclosing the Return Form which will be emailed to you. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery. 

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.     

How do I wash printed clothing?

 

Firstly, please ignore the washing instructions in the garment itself. These are for a blank garment and not a printed one.

Wash your shirts at 40 degrees or less. Iron on reverse (cool). Do not tumble-dry.

What is your standard delivery turnaround?

We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK (but can take up to 7 days), in 10 days to the EU and 30 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

What is the difference between dispatch and delivery dates?

Dispatch refers to the period of time it takes for us to receive your customised product and pass it to the postal service or courier for delivery.

This is different to the delivery time, which is how long the delivery service takes to get the package from our offices to your home.

How much do you charge for delivery?

Standard delivery is £3.95 (International rates will differ - for more information see the Shipping Options).

My order hasn't arrived? What do I do?

Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 7 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.

Size Guide

The guidance measurements given next to the shirts are supposed to represent what size person they fit. They are not the actual measurements of the garment itself, which naturally need to be larger than the person they are designed to fit.

 

Men's

Size:                    S         M         L         XL     XXL    XXXL

Chest (to fit):   35/37  38/40  41/43  44/46  47/49  50/52

Women's

Size:                    S        M         L         XL

Chest (to fit):  32/34  34/36  36/38  38/40

UK size:            8/10    12        14        16

* Sizes are subject to change dependent on the item chosen. If you would clarification before you order, please contact us at info@solentthrashers.co.uk or drop us a message.

Where can I find your Standard Terms and Conditions for Sale of Goods?

By clicking HERE